IOL.im

DSA Compliance

(EU Regulation 2022/2065 on Digital Services)

This document explains how IOL.im complies with the Digital Services Act (DSA), applicable from 17 February 2024 to all online platforms operating in the European Union.

1. Service provider information

IOL.im is operated by:
Pixel Industries Ltd
Registered Office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company Number: 10551999
General email: helpdesk@iol.im
Website: www.iol.im

2. DSA point of contact

Pursuant to DSA Articles 11 and 12, the following channels are available:
Communications sent to these addresses are handled solely for the purposes set out in the DSA.

3. Community rules and content moderation

IOL.im hosts user-generated content (texts, images, videos, profiles, events, messages, etc.). The platform prohibits material that is illegal, offensive, or contrary to the Community Rules and the Terms of Service.

Content moderation is performed exclusively manually by the moderation team. No automated filtering or removal systems are used.

4. Reporting illegal content

Users can report potentially illegal or ToS-violating content in two ways:

  1. Via the “Report” button available in the IOL.im Messenger app;
  2. Or by emailing abuse@iol.im, specifying:
    • the content URL,
    • a description of the reason for the report,
    • any evidence (screenshots, details, etc.).

Each report is reviewed manually within a reasonable timeframe; if substantiated, the content may be removed or restricted.

5. Notices and right to appeal

If content is removed or restricted, the affected user will receive a reasoned notice including:
  • the reason for the decision,
  • the breached rules or policies,
  • how to request a review of the decision.
Appeal requests can be sent by email to: appeals@iol.im
All appeals are handled manually by the moderation team.

6. Adults-only access

IOL.im is an adults-only platform that may contain sexually explicit material. Access is permitted only to persons aged 18 or over.

Accounts belonging to minors are not allowed. Any attempt results in immediate suspension and, where necessary, notification to the authorities.

7. Advertising transparency

IOL.im may display static or rotational advertising banners that are not personalized and not based on profiling. These banners do not use targeting, tracking, or personal data collection. Advertiser details are not shown, as they are generic campaigns managed internally or by partners.

8. Annual transparency report

Under Article 15 of the DSA, IOL.im will publish an annual transparency report covering:
  • the number of notices and reports received,
  • moderation actions taken,
  • average response and handling times,
  • complaints and user appeals processed.
Since DSA compliance was introduced during 2025, the first annual report will be available from February 2026.
The document will be published at: /help/dsa-transparency

9. Scope

IOL.im is operated by Pixel Industries Ltd, a company established in the United Kingdom. The platform is available internationally and is not specifically directed at any single EU Member State. Communications relating to the DSA may be sent to: dsa@iol.im

10. Legal references

Last update: October 2025
© Pixel Industries Ltd – All rights reserved